What we keep, and for how long

You decide how long we keep your messages and images. The setting is in your profile, under "Your data", and it applies from the moment you save it.

Setting Messages Images and other files
Keep nothing Not kept Deleted after 24 hours
7, 30 or 365 days Kept for that long Kept for that long
Keep everything Kept until you delete it Kept until you delete it

Keeping everything is the default, because we would rather not delete something you wanted.

Images get 24 hours even when you keep no messages at all: you paid for them, and a result deleted before you could download it would be a charge for nothing.

The deletion runs once a day. So something can outlive your setting by up to a day before the sweep reaches it. We would rather say that than round it down.

What is kept whatever you choose

  • What you were charged. The date, the model, the amount and the tax are an accounting record, not your content, and we are required to keep them. They stay when the message they belonged to is deleted.
  • Invoices and payments, with the name and e-mail they were made out to, for as long as tax law requires - in our case ten years.
  • Technical server logs, which can contain the content of requests, for up to twelve months. They exist to keep the service standing up and to investigate abuse.

Exports

An archive you ask for is kept for seven days and then deleted automatically. It contains everything on your account at the moment it was built, including things your retention setting has since removed, which is exactly why it does not sit around.

Deleting everything at once

Deleting your account deletes all of the above except the accounting records. See Deleting your account.

Last updated: 2026-09-23. The English version of this page is the one that governs. The other languages are translations offered for convenience; where they differ, the English text applies. Questions about this page: [email protected].